Software Support Technician - Newton Aycliffe, County Durham
- Manufacturing
Software Support Technician
£30-37k
Newton Aycliffe
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Providing support to the software engineers in the production environment. Involves investigating and fixing issues on running production lines, including working alongside other departments. Assisting with the deployment of in-house software to production.
- First line support for software related production issues. Helping to investigate these issues on the production line. Responding to support requests from production.
- Using in-house software to interrogate Robotic Automowers in order to diagnose product issues.
- Deployment and configuration of software updates.
- Working in a team collaborating in new product introductions and assisting in the software requirements for production lines.
- Investigating various production data sources to support the team and other departments
- Offering guidance and basic training to production staff on software related issues.
- Problem solving and analytical skills
- The ability to work on multiple tasks simultaneously
- The ability to evaluate and embrace new software technologies..
- Collaborate with Quality and Product support to root cause analyse, and support production issues.
- Collaborate with production to identify and assist with day to day software related issues.
- Scope for the right candidate to progress within the software team.
Required
- Advanced computer skills including file and folder navigation. Text editing software. Excel. JSON/XML experience.
- SQL experience beneficial.
- Good problem solving skills.
- Electronic skills or understanding of PCBs beneficial
- Low code experience advantageous.
- Microsoft office software including Excel, Power Point, Word etc.
- Computer Studies related qualification, preferably including a programming module. E.g. Python/Visual Basic
Please note all candidates must be eligible to live and work in the UK
