Customer Service Advisor - Hempsted, Gloucestershire

Customer Service Advisor – Full Time
Salary: £25,396.80 per annum
Location: The Oil Depot, Spinnaker Road, Hempsted, Gloucester, GL2 5FD

“Be the first voice our customers hear and the support they can rely on.”

What’s in it for you

• 22 days holiday plus bank holidays

• Discretionary annual bonus

• 2x annual salary life cover

• Company pension scheme

• Cycle to work scheme

• Employee Assistance Programme

• Eye-care scheme

• Retail discounts

• Free on-site parking

• Full training and ongoing development

The Role

• 40 hours per week (Monday to Friday, 8:00am – 5:00pm, with 1 hour unpaid lunch)

• Fully office-based

• Saturday mornings required on a rota basis (3 hours, paid at overtime rate)

• First-line telephone response to customer calls

• Take and process fuel orders for delivery

• Raise and transfer tickets to relevant depots

• Take payments over the phone

• Direct calls to the appropriate departments

• Support with repeat and group orders

• Provide cover and assist with other duties as required

• Regular communication with internal teams

About You

• Previous customer service experience (essential)

• Inbound telephone experience (desirable)

• Strong administrative and IT skills

• Excellent communication skills, both verbal and written

• Highly organised with the ability to prioritise effectively

• Awareness of data protection principles

• Able to work under pressure and manage own workload

• Keen to learn and progress within the role

If you’re enthusiastic, customer-focused, and ready to take on a varied role, we’d love to hear from you.

Apply today to become a Customer Service Advisor.