Customer Service Advisor - Farrington Gurney, Bristol
- Warehousing & Logistics
Full-Time Customer Service Advisor
Location: Bristol
Salary: £25,396.80 per annum
Hours: 40 hours per week – Monday to Friday, 8:00am to 5:00pm (1-hour unpaid lunch break)
Contract: Full-Time, Permanent
What’s in It for You
22 days holiday plus bank holidays
Discretionary annual bonus
Life cover (2x annual salary)
Company contributory pension scheme
Cycle to Work Scheme
Employee Assistance Programme
Eye-care scheme
Retail discounts
Free on-site parking
Full training provided
Saturday morning work on a rota basis, paid at overtime rate
The Role
A great opportunity has arisen for an experienced Customer Service Advisor to join a busy, friendly team at a well-established fuel and lubricant distribution depot.
This is a fast-paced, office-based role handling inbound customer calls, processing orders, and ensuring every customer receives exceptional service.
Key Responsibilities
Answer incoming calls and emails from customers to take and process fuel orders
Accurately input and update information on internal systems
Process card payments efficiently and securely
Liaise with third-party suppliers to arrange and confirm orders
Prepare and submit invoices, including proof of delivery
Chase outstanding invoices for the accounts payable department
Maintain pricing and account information accurately
Communicate with the credit control department regarding credit limits and orders on hold
Ensure data accuracy and minimise the need for credit notes
Adhere to GDPR and company policies at all times
Support colleagues and assist with additional duties when required
About You
Experience in a similar customer service or office-based role (essential)
Confident handling inbound calls (essential)
Excellent communication and administrative skills
IT literate with strong attention to detail
Able to work effectively under pressure and on your own initiative
Good organisational and time-management skills
Professional, team-oriented, and dependable
Awareness of GDPR and a commitment to confidentiality
Positive and proactive approach to work
If you’re reliable, organised, and enjoy delivering excellent customer service in a busy environment, this could be the ideal opportunity for you.
Apply today to take the next step in your career as a Customer Service Advisor.