Operator – Response & Support Center (24/7 Operations)

12.2026Job Description

• Act as the primary point of contact for notifications of emergency situations
• Receive and respond to reports of serious incidents requiring emergency response support
• Ensure timely notification and mobilization in accordance with established emergency response plans
• Provide remote support to employees during business travel, including follow-up of Journey Management Plans (JMP) and Travel Communication Plans
• Conduct real-time threat monitoring using open-source intelligence (OSINT)
• Collect, analyze, and disseminate information to support stakeholders in understanding and mitigating threats and risks
• Prepare clear, accurate, and actionable reports based on collected intelligence
• Maintain situational awareness of the global threat landscape and proactively communicate relevant developments
• Continuously monitor and assess evolving security threats
• Support Personnel on Board (POB) accounting during incidents and business travel to high-threat locations
• Monitor, respond to, and execute tasks within the client's corporate crisis management system
• Coordinate employee notifications and mass communication during serious incidents
• Collaborate with the Petroleum Industry Security Alert System (PISAS) when required

Qualification Requirements

• Bachelor's degree preferred, ideally within Risk Management, Security, Emergency Management, or a related discipline
• Relevant experience within operations, security, emergency response, military, or intelligence (OSINT)
• Good understanding of security and emergency preparedness
• Strong IT and digital skills
• Experience with CIM or similar crisis management tools is considered an advantage
• Fluent in both Norwegian and English, written and spoken
• Knowledge of the client's national and international operations is an advantage
• Ability to work both independently and as part of a team
• Strong analytical and problem-solving skills
• Ability to remain calm and make sound decisions in demanding emergency situations
• Proactive, pragmatic, and an excellent communicator
  
  Duration: 30.12.2026

 

We offer:

• Permanent or project-based employment with competitive terms and conditions
• Career opportunities with leading companies within energy, industry, technology, infrastructure, and construction
• A wide range of challenging projects – both nationally and internationally
• Exclusive access to MDE’s strong project and client portfolio through established framework agreements
• Close and continuous follow-up before, during, and after assignments by experienced recruitment and operations teams
• Structured onboarding and support related to mobilization, visa processes, and practical arrangements when required
• Opportunities to build your professional network and develop your expertise through varied assignments and long-term career planning
• Home–work–home travel discount agreements and other attractive employee benefits

• Consultant events bringing MDE consultants together across disciplines and projects – focusing on networking, knowledge sharing, and social interaction

   

About MDE

When the right people connect, we create value.

MDE Group is a global recruitment company, specializing in finding and placing the greatest talents worldwide. MDE currently consists of 12 companies that offer consulting, staffing, recruitment services as well as offshore personnel. With our unique knowledge of both the local and the international market, we will connect employees and companies, so they both find exactly what they are looking for. MDE aims to contribute to people developing and to ensure that our customers achieve great value from our services. We first succeed when both clients and our candidates reach their goals, together.

Our mission is to deliver relevant expertise. The right person with the right competence, at the right place and time. So simple, yet so difficult!